Returns & Exchanges

At Trade Coffee, we want you to love every brew. If your coffee doesn't meet your expectations or arrives damaged, our First Bag Guarantee ensures we will work with you to find a replacement roast you'll adore.

Return Process

• 1.
  Contact Support

  Reach out to our customer experience team within 30 days of your delivery date to initiate a return or report an issue with your order.

• 2.
  Share Your Feedback

  Tell us what you didn't like about the flavor profile or roast level so our experts can refine your taste profile for future matches.

• 3.
  Receive a Replacement

  For qualifying returns under our First Bag Guarantee, we will ship out a different curated bag of specialty coffee at no additional cost to you.

• 4.
  Dispose or Donate

  Since coffee is a perishable food item, we do not require you to mail the original bag back; we encourage you to share it with a friend or compost the grounds.